All work undertaken is subject to a limitation of liability which can be described as follows…
- Nothing herein limits any liability which cannot legally be limited, including (but not limited to) liability for:
a) Death or personal injury caused by negligence;
b) Fraud or fraudulent misrepresentation;
- Subject to the above, the liability of Oven Rescue Franchisee trading as Oven Rescue “County” ‘the contractor’ including but limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise, is limited to the price paid under the contract or £200 (two hundred pounds), whichever is the lower.
- The contractor is not responsible for any indirect or consequential loss.
A pre-inspection of your appliance/s will be carried out prior to any work being undertaken and the customer will be asked to divulge any known operational problems together with the approximate age of the appliance.
At this juncture Oven Rescue may decide not to continue, due to the potential risk of the appliance malfunctioning, unless the customer insists.
In these circumstances the customer will be presented with a disclaimer to sign, confirming Oven Rescue will not be held responsible for any subsequent repair and/or replacement.
In the rare event where an appliance malfunctions, following the clean, and where no pre-inspection revealed a problem, Oven Rescue will engage a third-party professional to evaluate the problem.
If a pre-existing fault is discovered, Oven Rescue will not take any further remedial action save for paying the third party call out fee. No liability shall be admitted.
Parking
Please state if the property is a flat/house/shop as parking can be a major issue. You are required to state any restrictions before hand as our vehicle will be in constant use, so immediate access is required. When working in a location which requires payment, Customer will have to cover this fee before any work is undertaken whether its pay and display, ccz or permit. Should any ill advice given by the Customer regarding where to park and our vehicle has incurred fines/fees it will be added to your total bill on the day.
Accessories & Replacements (Accs/Reps)
Replacements/extras such as cleaning Oven Trays, Oven Liners, Bulb Replacements, Extractor Hood Filters are charged at £7-10.00 each. For anything extra you require, a note will be made of and we’ll get back to you with the findings.
Payment to be made in cash or bank transfer on completion before leaving premises.
Service
Oven Rescue will provide all cleaning supplies and oven cleaning equipment required to provide the cleaning services. The Customer must provide hot running water, electricity and suitable parking at the premises where the cleaning services take place. We reserve the right to amend the initial quotation, should the Customer’s original requirements change.
For ovens/hobs/extractors/bbq/microwaves that are extremely dirty and need extensive cleaning an additional fee of £20.00ph will be added to the total bill if the duration time is extended.
Please state any known type of fault/problems with your appliance(s), as will we at the time if there are any.
Cancellation and Reschedule Policy
We appreciate that there are times when an appointment needs to be rearranged, postponed or, in exceptional circumstances, cancelled. Please note our fees below to cover costs in these circumstances.
Where an appointment is rescheduled and we have received at least 48 hrs notice, there is no fee payable. Notification within 36 hrs will attract a 20% of the booked work fee and rescheduled appointments where we are notified on the day that works are diaried to be undertaken will attract a 25% of the booked work fee. In cases when works are cancelled and not rescheduled, the following policy applies. There is no fee if we are given in excess of 48 hours notice. All rescheduling will require a 50% deposit.
Cancellation notification within 36 hrs of a diaried appointment will attract a 50% of the booked work fee and cancellation notification on the day that an appointment is booked will attract a 100% fee.
By agreeing to book us you are accepting all the above terms and conditions.